Welcome to Soba

Soba is an opinionated feedback platform focused on ease of use and clarity.

Feedback Consolidation

Issues are encouraged to be upvoted instead of repeated. Moderators have robust tools for merging and managing feedback threads.

Clear Communication

Owners can post news posts. Owners can create flash messages to notify people. Owner responses can be moved to the top of an issue thread, so users can see that their issue is being dealt with.

Privacy

We believe strongly in information privacy. None of your data will be shared or sold to third parties. We understand this data is sensitive. You're the customer, not the product.

Why use Soba?

Parsing feedback is hard

In many products it's difficult to distill mass user feedback into actionable signals. Support and managing feedback takes a lot of time, and customers get frustrated when they perceive a lack of response. This is compounded by the fact that many customers often have very similar issues, and customers aren't always great at providing useful, constructive feedback.


How does Soba help?

Issues are encouraged to be upvoted instead of being repeated. Moderators have robust tools for effortlessly merging and managing issue threads. Machine learning powered auto-moderators suggest useful actions which reduce the amount of time needed to manage feedback.

How does Soba help?

Issues are encouraged to be upvoted instead of being repeated. Moderators have robust tools for effortlessly merging and managing issue threads. Machine learning powered auto-moderators suggest useful actions which reduce the amount of time needed to manage feedback.

© 2020 Soba LLC