Soba is an opinionated feedback platform focused on bridging the gap between product owners and customers.
Why use Soba?
Parsing feedback is hard
In many products it's difficult to distill mass user feedback into actionable signals. Support and managing feedback takes a lot of time, and customers get frustrated when they perceive a lack of response. This is compounded by the fact that many customers often have very similar issues, and customers aren't always great at providing useful, constructive feedback.
How does Soba help?
Issues are encouraged to be upvoted instead of being repeated. Moderators have robust tools for effortlessly merging and managing issue threads. Machine learning powered auto-moderators suggest useful actions which reduce the amount of time needed to manage feedback.
What else can Soba do?
We provide adjustable categories that can be enabled or disabled based on your product's needs. Configurable alerts can be set to alert owners to trending issues. We provide several integrations with other websites so you can view all of your information in one place.